Refund policy

The Standard Lab – Refund Policy

Last Updated: January 14, 2026

This Refund Policy (“Policy”) applies to all purchases made from The Standard Lab (“Company,” “we,” “us,” or “our”). By completing a purchase, you acknowledge and agree that this Policy forms part of our Terms of Sale, including our mandatory arbitration agreement and class-action waiver.

1. 30-Day Money-Back Guarantee (Where Offered)

The Standard Lab offers a 30-Day Money-Back Guarantee on eligible consumable products where such a guarantee is expressly offered at the time of purchase.

If you are not satisfied with your purchase, you may request a refund within 30 days of confirmed delivery, subject to the terms and limitations outlined in this Policy.

2. Eligibility Requirements

To be eligible for a refund under the 30-day guarantee, all of the following conditions must be met:

  • The refund request must be submitted within 30 days of the delivery date

  • The request must be submitted by the original purchaser

  • The product must have been used only as directed and for personal use

  • The request must comply with all terms of this Policy

Refund requests submitted after the 30-day period are not eligible and will not be approved under any circumstances.

3. Product Returns

Due to the nature of consumable products:

  • Physical returns are not required and will not be accepted

  • Customers should not mail products back unless explicitly instructed by the Company

This policy exists for health, safety, and quality-control reasons.

4. Refund Limitations & Exclusions

The following are not eligible for refunds:

  • Refund requests submitted outside the 30-day guarantee period

  • Shipping and handling fees

  • Subscription renewals or recurring charges processed after the guarantee period

  • Orders or charges that occur after the 30-day window has expired

  • Requests that do not meet the eligibility requirements stated in this Policy

  • Multiple or excessive refund requests from the same customer, household, billing profile, or payment method (at the Company’s discretion)

No exceptions are made beyond the 30-day money-back guarantee.

5. Subscriptions & Money-Back Guarantee

If a product is purchased through a subscription and a 30-Day Money-Back Guarantee is offered:

  • The guarantee applies only to the customer’s first subscription shipment

  • Refund requests must be submitted within 30 days of delivery of the initial subscription order

  • Subsequent subscription renewals, recurring shipments, or rebills are not eligible for refunds

Customers are responsible for managing or canceling subscriptions prior to renewal.
Failure to cancel a subscription before a renewal date does not constitute grounds for a refund.

6. Refund Processing

Approved refunds are issued to the original payment method used at checkout.

Refunds are typically processed within 5–10 business days after approval, depending on your financial institution or payment provider.

7. Fraud, Abuse & Policy Enforcement

The Company reserves the right to deny refund requests in cases involving:

  • Suspected fraud or abuse

  • Excessive or repeated refund claims

  • Chargeback abuse

  • Violation of product use instructions

  • Attempts to circumvent this Policy

We may also restrict or refuse future purchases at our discretion.

8. Agreement to Policy

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy in full, including all eligibility requirements and limitations.

9. Contact Customer Support

To request a refund or inquire about eligibility, please contact our support team within 30 days of delivery at: support@thestandardlab.com